Frequently Asked Questions
Everything you need to know about your Hiley Mobility USA experience.
What is the standard shipping timeframe for orders within the USA?
We offer standard shipping which typically takes 3-5 business days to arrive after processing. Expedited shipping options are also available at checkout for faster delivery.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return or exchange items within 30 days of delivery. Please ensure all items are in their original, unworn condition with tags attached.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are your products true to size?
Yes, our products generally follow standard US sizing. We recommend checking the detailed size guide located on each product page to ensure the perfect fit for your body type.
What should I do if my item arrives damaged?
In the rare event that you receive a damaged or defective item, please contact our support team immediately at [email protected] with photos of the damage so we can arrange a replacement.