Returns & Exchanges

At Hiley Mobility USA, we want you to be completely satisfied with your fashion purchase. If your items don't meet your expectations, we offer a 30-day window for returns and exchanges on all unworn merchandise with original tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging, ensuring all labels and tags are intact, and include the provided packing slip.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

4

Receive Your Refund

Once our warehouse inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing